FAQ

Shipping:

How Long Until My Items Arrive?
Red Wanting Blue items usually ship within 3-5 business days of order placement. If this is not the case (for example, RWB is on the road or your item is on backorder), you will be notified immediately.

Please allow up to 12 business days for delivery of domestic orders, and 2-8 weeks for international orders (specific delivery times for each shipping method below). If you do not receive your item(s) within this time frame, one or some of your items may have been backordered, in which case we will contact you via email or by phone.

Domestic
USPS Priority Mail Express®
Overnight Guarantee

USPS Priority Mail®
1-3 Business Days

USPS First-Class Mail®
2-3 Business Days

USPS Media Mail®
2-8 Business Days

International
Priority Mail Express International®
3-5 Business Days

Priority Mail International®
6-10 Business Days

First-Class Package International Service®
2-8 weeks

If you have not received shipping confirmation within 4 business days please contact us!

Telephone support: 972 VENUS55 (972.836.8755)

If you would like to receive your items more quickly, please contact us and we’ll make it happen!

A confirmation will be sent to your email when your item has shipped.

What Is Your Return/Refund and Exchange Policy?
We offer a refund/return policy on the full price of the item if it is unused and in saleable condition within 14 days of ship receipt. We do not refund shipping. We reserve the right to deny returns if the item has been worn or used and is no longer in new or saleable condition.

Exchanges:
We accept exchanges 30 days from the original purchase date. All exchanges must be in original/saleable condition.

Red Wanting Blue Online Store strives to make your shopping experience a happy one!

Customers are responsible for all return shipping on returns and exchanges, unless there was an error on the part of our company. If you are returning an item due to an error on our part, please contact our customer service within 2 weeks of receiving the package in order to receive a postage paid return label.

Digital Download Info
Thank you for your Digital Download purchase!
All of the download formats are available in a zip file upon checkout. The files have to be accessed from a computer with unzipping software – you cannot download the file directly onto an iphone or iPad because these devices do not have unzipping software. The digital download files do not run on phones or tablets since most devices do not have unzipping software. You must download to a computer and then transfer to your preferred device.

Download links can be found under your account page: My Account
Download links expire in (7) seven days.

What is a FLAC file?
FLAC is a free codec allowing the lossless compression of audio files. It implies that your audio files won’t lose in terms of quality. The only drawback is that a FLAC file will be still too heavy (about half the size of the original Wave files). Mp3 is one of the most commonly used audio file format.

I downloaded FLAC and I’m having trouble playing it back. Any advice?
iTunes does not support FLAC, but you knew that already, right? Good. The second most common cause of problems with FLAC files is having outdated software. Before pulling your hair out, check online, get the latest version and try again. If that doesn’t work try another FLAC program. We personally use VLC for playback and the command line flac tools for converting to WAV.

The source of the problem is that a lot of older software can’t handle FLACs with sample sizes greater than 16 bits or sample rates higher than 44.1kHz. We encourage artists to upload the highest quality sources they can get their hands on, and more and more tracks are 24-bit/96kHz (what a great world we live in). On unsupported software these FLACs sound wrecked by static, or superloud, or they just won’t play at all. Some albums have a mix of 16- and 24-bit audio which explains why you might be able to play some tracks but not others.

The bottom line is that FLAC is great! Software support for FLAC is still iffy, especially for the newer high quality formats.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express or Discover.

How secure is this store?
This store uses PayPal and Stripe for payments. Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).